The CRM 2011 Q2 Service Update known as R8 has been getting a lot of attention recently and for good reason. R8 has many exciting new features and enhancements to CRM 2011 including:
New Mobile Client
Microsoft will be offering a new Mobile Client from CRMMobility for CRM Online Customers. Unlike the old CRM Mobile which was very limited, Mobility is a truely feature rich client for mobile devices. The Mobility client brings a first class experience to your Phone or Tablet. The new client offers tight integrations with the iPad, iPhone, Blackberry, Android, and Windows Phones.
Cross Browser Support
The MSCRM web client will no longer be locked into just Internet Explorer. In addition to IE on Windows Machines you will be able to access CRM from the following web browsers and Operating Systems.
|Internet Explorer||Firefox||Google Chrome||Safari|
|Windows||Version 7+||Version 6+||Version 13+||Not Supported|
|Mac OS-X||Not Supported||Version 6+||Not Supported||Version 5.1.1+|
|iPad 2 (iOS 5.x)||Not Supported||Not Supported||Not Supported||Version 5.1.1+|
Activity Feed Enhancements
A number of enhancements have been made to the Activity Feeds to make them more engaging and foster a Social CRM experience.
You will now be able to “Like” and “Unlike” Activity Feed posts.
There are also a number of new filtering options, such as filtering by Record Type and based off of Data Views. A timeline wall can be used to view all posts that mention a user by using the @me filter.
Industry Specific Solutions
Microsoft will also be releasing a number of solutions for specific industries including:
- Life Annuity Insurance Sales
- Health Plan Sales
- Wealth Management
These templates will give users an out of the box CRM tailored for their unique industry.
Support for SQL 2012
R8 will allow On Premise customers to harness the many performance improvements from SQL Server 2012. Girish Raja has a great post on the benefits of using CRM 2011 with SQL Server 2012.
There are very exciting Business Intelligence (BI) features in SQL Server 2012 like Power Pivot and Power Views. I’ve been looking forward to these new report visualizations since I first saw Hans Rosling’s Ted.
For more details on the features of R8 check out the R8 Release Preview Guide.